Posted: 2nd October, 2015
It happened last April. At the time it took me a few minutes to figure out what was different.
Its impact has stayed me since then. And I have told a few of my coaching clients the story to illustrate a point regarding their leadership.
It was about 7pm in a plane on the tarmac at London City Airport. All the passengers had the usual look of weariness from a combination of a day’s work and the usual battle required to get through airports in this day and age.
We were waiting for the “final few passengers” or the plane was “going through its final checks or something” when the captain turned on the PA system and spoke to the passengers about the expected flight time, the flight path and the weather in Dublin.
Nothing strange in any of that. But it was not what he said that stayed with me but HOW he did it.
The pilot did something I have never seen before or since. He came out of the highly secured cockpit, picked up the phone that the steward/stewardesses use and he looked at us and we looked at him as he spoke.
This was the man you was going to take a 100 people and lots of fuel up into the air and down again safely and instead of a voice in the ether we got to see the leader.
And it made a difference. I paid more attention to what he was saying, I bizarrely felt safer because I got see him and he wanted to see us, and I felt respected after two hours of being treated like just another object moving through check in and security. It changed my mood.
Why do I tell the story to my clients – cause too many have got caught leading their teams through emails or from behind the “always busy” closed office door.
The pilot didn't have to stand there in front of his passengers. Am sure he could have found something else to do.
But it had a powerful impact on me. Still does 4 months later.
So is it time you come out of your cockpit and be visible to your team and organization?